The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Privacy Policy

  • Your privacy is very important to us. We will not not sell, rent or distribute your personal information to third parties for their marketing purposes.



  • Shipping & Delivery
  • Shipping charges are quoted directly from UPS live.
  • The total delivery time for your order is the period of time from when you place your order until the time you receive it. It is comprised of two parts: the processing time and the shipping time.

    Processing time for an item is the time from when you submit your order to when the item leaves the warehouse. Shipping time is from when the item leaves the warehouse to when it arrives at your door.
  • Credit cards are charged at the time the order is placed.
  • A confirmation e-mail with your order information and estimated delivery date will be sent when your order is received.
  • We accept Master Card and Visa through a secure Paypal processing interface.
  • We also accept money orders and personal checks (payments by check or money order will require 7 days to clear). For orders with payment by check or money order, please proceed through the ordering process until a credit card is required. Please have this page printed out and e-mail us for a mailing address. .
  • Pick Up Service is available at our field store at Blackwater Airsoft Field.
  • Orders exempt from shipment guarantees are orders with errors or changes, wrong address, out of stock items, non-credit-card orders, holidays, promotional sales orders, or international orders. All other orders are guaranteed.
  • For your protection, we will only ship to verified billing addresses! NO EXCEPTIONS
  • Purchasers must be 18 or over, or purchasing with parental consent.
  • We do not ship C.O.D. & UPS does not ship to PO Box. Orders that are PO Boxes will have a post card sent to them by UPS asking them for a delivery address or they will be shipped USPS.


  • International

  • Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

    Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Romo Enterprises is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

    • We are not responsible for your Country Import Customs. We do not guarantee against seizure, as we do not know all the laws pertaining to your country. It is your responsibility to know your countries laws and regulations!
    • All guns have trademarks licensed (or removed in most cases), and orange-barrel tips.
    • Guns are legal to export to most countries, but we do not offer any guarantee of Customs entry.
    • All order boxes include a Customs-Letter with reported goods.


  • Sales Tax

  • Bubblehead's Airsoft Supply charges sales tax for merchandise ordered on this Web site for orders shipped to Virginia only.



  • Warranties

  • All items, unless specifically stated, are sold with a 30 day warranty covering manufacturer defects. Shipping will be the responsibility of the customer, we will provide the parts and labor. Further instructions regarding warranty work will be provided after the RMA form is completed and emailed to Customer Support.

  • Warranty does not cover misuse or abuse! If we receive an item that has been misused or abused, we will discard or return it. Warranty also does not cover items without blaze orange tips. Items which do not have a blaze orange tip will be discarded immediately! Do not request an RMA if your merchandise has been abused, misused, or missing a blaze-orange tip.
  • Before returning any item, you must email us with the RMA information requested below and submit the form to our Customer Support for a Return Merchandise Authorization (RMA) number. No returns, of any type, will be accepted without a RMA number on the exterior of the box.
  • You will receive your RMA number via e-mail when your RMA request is approved. Please send the merchandise to our Technical Support Department along with a note stating your name, address, problem with merchandise, and a check or money order for $9.95 (return shipping). You must have your RMA number next to your mailing address on the exterior of the package. If your RMA Number is not on the outside of the box, your package will be refused.
  • Your merchandise must be returned with return shipping prepaid ($9.95).

     

    Warranty does not cover:

    • Disassembly by unauthorized personnel
    • Unreasonable use or mishandling, introduction of foreign matter to inner or outer components.
    • Failure to provide proper care, lubricants, or maintenance.
    • Lack of compliance with instructions from the owners manual.
    • Removal or cover up of orange tip
    • Merchandise soaked in water, rusted, corroded, painted, or altered.
    • Usage of low quality or low grade BB's or reuse of BB's.
    • Romo Enterprises reserves the right to determine what constitutes as unreasonable or excessive wear and tear or use.


  • Return Policy

  • RETURN FOR REFUND: To qualify for a refund, request for return instructions must be made within 3 days of delivery of your original order. Contact Customer Support via e-mail prior to returning products. NO EXCEPTIONS! All items must be returned in new or unused condition and include the original packaging materials included with shipment. All returns are subject to a 15% restocking fee. Returned items will be inspected and awarded a partial refund less the restocking fee if opened or used. Items inspected and found not to qualify for a refund will be returned to the customer. Shipping and handling to/from BubbleheadsAirsoftSupply.com is nonrefundable. A copy of your invoice or packaging slip must accompany all returns. Expect to receive the refund within four weeks from shipping your return to BubbleheadsAirsoftSupply.com. This includes conservative estimates of the time required for the return shipping, inspection at our returns facility, and processing from your bank or credit card company. You will receive your refund via the form of payment that you used. Please maintain all shipping receipts until your return is complete.

    RETURN FOR EXCHANGE: All products come with a 30 day warranty to cover manufacturer defects. Contact Customer Support via e-mail immediately upon discovery of defect. Include your order number and detailed description of issues. Support will work to first trouble shoot the problem to eliminate user error. Once defect is determined, return instructions will be issued along with an RMA#. Follow instructions to return the item within 2 weeks of issuance of the RMA#. Items received beyond 2 weeks from the date of RMA issuance WILL NOT BE ACCEPTED! For your protection, we recommend that you ship your item using a reliable, traceable carrier. BAS is not responsible for lost packages. An approved RMA# must be issued for every return! NO EXCEPTIONS! Please maintain all shipping receipts until your return is complete.